Technology Support Analyst - Mobility - Located at Fulfillment Center in Maryland
- 📁
- Salaried
- 💼
- CORPORATE
- 📅
- 2212010 Requisition #
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with little or no supervision. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have some proficiency in the attributes identified in one of the three categories and working knowledge of the other categories:
Category 1
- Visual Basic, .NET, Web development, PL/SQL, T/SQL, TCP/IP Stored procedures
- ActiveX Data Objects (ADO)
- Visual Interdev and multi-tiered design
- VB script, Java Script and Active Server Page (ASP)
- ADO.net, VB/C#.net, ASP.net
Category 2
- Structured Coding and Object based coding
- Change management and scheduling tools
- File transfer methods (FTP, AS2)
- Debugging tools
Category 3
- Proficient in all Microsoft Applications
- Microsoft Windows Desktop Operating Systems
- SCCM
- Active Directory
- Working knowledge of Networking and WAN/LAN
Education/Experience:
Four year College degree from an accredited college (business and computer science degrees preferred); or four years related experience and/or training; or equivalent combination of education and experience.
- Active participation in a software development or systems support environment or
- Business exposure in a distribution or retail related field
- In Depth knowledge of critical Harris Teeter Applications in a plus including ACI, HQPM, VLM, and Soft Grocer Applications
Knowledge Requirements:
- Technical Skills - Ability to perform all tasks required of the position with little or no supervision. Ability and willingness to be self taught for in depth application knowledge
- Strong Troubleshooting, research skills required
- Proficient with Microsoft Applications including WORD, EXCEL, ACCESS, Power Point, and VISIO
- Communication Skills - Strong verbal and written communication skills. Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers and management
- Mathematical Skills – ability to understand basic percents and simple calculations, trending and averages.
- Analytic Skills – Strong analytic skills required to analyze issues and data. Must be capable of working with complex issues and business applications. Strong problem-solving skills, good technical and mechanical aptitude; ability to make independent decisions giving full consideration to business operations and/or customer impact.
- Organization and Planning Skills – strong organization and planning required; planning enhancement updates for bug fix and problem resolution. Ability to hit Service levels and established timeframes. Good initiative and project management skills. The ability to organize work in an efficient manner and to work well under stress and time pressures.
Other Information: Additional information specific to the position
- This position requires 24 x 7 coverage and includes use of a cell phone/pager.
- Perform a broad range of support responsibilities. Analyze, interpret, summarize, and report research findings.
- Communicate orally with business users, co-workers, and vendors in face-to-face one-on-one settings, group settings, or using telephone.
- Must be able to work without direct supervision. Can work independently on projects without management assistance.
- Should provide consultation on complex projects and is considered to be top level contributor/specialist.
- A wide degree of creativity and latitude is expected.
- Prolonged sitting and typing. PC/CRT use over 80%.
- Office environment with standard work schedule of 45 hours. Overtime as required and on-call as scheduled.
- Reasonable accommodations may be made to enable individuals to perform the essential functions.
Benefits
You will be eligible for Harris Teeter’s group benefit plans that pertain to your position upon the completion of applicable waiting periods. Your eligibility for these benefits is subject to the terms of the applicable plan and Harris Teeter policy.