To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or general education degree (GED) and one to two years related experience and/or training; or equivalent combination of education and experience.

Other Qualification:  Must be extremely detailed oriented and possess good organizational skills.  Ability to perform in a team role.  Superior customer service skills.  Ability to multi-task and work well under pressure.  Must possess excellent phone skills and ability to project professionalism, courtesy, tact, diplomacy, discretion and sound judgment.

Language Ability: Ability to read, analyzes problems, and responds to questions from groups of managers, and customers.

Math Ability: Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent.

Reasoning Ability:  Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:  To perform this job successfully, an individual should have knowledge of Word; Excel; Access database software; GEAC (Infor) Accounting software and GEAC payroll systems; Workforce Management System.

Certificates and Licenses:  None

Supervisory Responsibilities:  This job has no supervisory responsibilities.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.