Part Time Pharmacy Technician
- 📁
- Pharmacy
- 💼
- RETAIL
- 📅
- 1824998 Requisition #
- Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance.
- Follow through on customer requests. If you cannot say “yes” to a customer’s request, bring in the manager-on-duty.
- Your full focus is required to be on the customer and processing their order. You are required to:
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- Cheerfully invite customers to the Pharmacy service area.
- Make eye contact with and smile at every customer.
- Speak to customers in a genuine, clear, and enthusiastic manner.
- Greet every customer and accompanying family members [especially children]. Ask the customer if they found everything they were looking for.
- Tell customer the total of their order.
- Clearly count back change to the customer. Call customer by their name if paying by check or if known.
- Follow proper VIC card procedures. Circle the VIC savings on the receipt and tell customer the amount of their VIC savings.
- Always tell customer “Thank you for shopping with us today!”
Inform office associates of monetary and supply needs in the pharmacy area.
Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. Inform management of the lack of advertised items, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate.
Repetition |
Weight |
Frequently - near constant work |
Up to 5 lbs |
Intermittently - up to several times an hour |
Up to 10 lbs |
Occasionally - up to several times a shift |
Up to 20 lbs |
- Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; Informs management at least 2 hours before shift begins when going to be late or absent from work.
- Customer Service – Provides exceptional customer service even in difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
- Diversity - Demonstrates knowledge of Company EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds Company values.
- Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.
- Innovation - Generates suggestions for improving work; Presents ideas and information in a respectful manner.
- Interpersonal Skills – Is never rude; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Judgement - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Motivation - Sets and achieves personal goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
- Oral Communication - Speaks English clearly and persuasively in positive, negative, and in emergency or other situations in which individuals must speak a common language to promote safety; Listens and gets clarification; Responds appropriately to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively in English; Presents numerical data effectively; Able to read and interpret English-written information.
- Organizational Support - Follows policies and procedures; Completes tasks correctly and on time.
- Planning/Organizing - Prioritizes work activities; Uses time efficiently.
- Problem Solving - Identifies and resolves concerns in a timely manner; Uses reason even when dealing with emotional topics.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Teamwork - Balances team and own responsibilities; Is open to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to build knowledge and skills; Shares job knowledge with others.