"I have been with Harris Teeter for almost 9 years. I am very passionate about our brand
which includes our products and our people! I am proud that I can feel good about
shopping where I work because of our high standards on quality, freshness, and customer
service."
- I am Compassionate, Dedicated, Family Oriented.
Lauren F.
"My name is Tinisha W. and I have worked at Harris Teeter for 9 1/2 years now. I enjoy
being a Customer Service manager for numerous reasons. I like that my bright personality
no only brightens up the customer's day but also all the associates that work with
me daily. I have learned that when you treat people as you want to be treated they
will always be dedicated and have the up-most respect for me and my positive leader
in the company."
- I am Lighthearted, Energetic, Dependable.
Tinisha W.
"I have been working with Harris Teeter for 14 years. The thing I enjoy most is the opportunity
to teach associates this business and role we all play in serving the community.
The advice I would give any candidate for hire:"
- I am Family-oriented, Love Fishing, and Golfing with friends.
David T.
"I have worked for Harris Teeter for 16 years. I began my career with HT as a part time
cashier in 2000. I also worked in floral, HBC, accounting, and as ACSM before joining
the Customer Relations Team in 2009. The thing I love most about working for HT is
the opportunities and benefits that we provide our employees. There are few companies
who can that the majority of their employees in high level roles started out as part
time associates in their stores! If you are looking for a career that offers wonderful
benefits, room for advancement, and a chance to meet amazing people please join the
HT Family!"
- I am an Animal-lover, Compassionate, Quirky.
Brandie R.
"I have been working with Harris Teeter for 14 years. One of the many things I like most
about Harris Teeter is the opportunity for advancement and the relationships that
are built between the associates and myself. I enjoy working with and encouraging
them to reach their full potential, as an associate and as a person."
- I am Kind, Positive, Driven.
Chad J.
"My name is Charity and I have worked for Harris Teeter since 2002. I started off as
a part time cashier while attending Whinthrop University. Once I graduated I was
offered full time as a customer service clerk. I have been a store accountant, scanning
coordinator, receiver, assistant customer service manager, and currently I am a customer
service manager. For anyone interested in Harris Teeter as just part time job, don't
discredit making it a career choice. It's a great company to work for and the posibilities
are endless."
- I am a Firecracker, Hard Working, Artistic.
Charity T.
"I have worked with Harris Teeter for 29 years. I enjoy the family I have made while
working for such a friendly associate based company. I truly enjoy helping customers
and solving any issues they may have. If I had to give advice to potential applicant,
it would be to definitely be a people person, friendly, understanding, and willing
to always go the extra mile to make a customer's day."
- I am outgoing, intelligent, self-motivated.
Tammi W.
"I have worked for Harris Teeter for 5 years. Harris Teeter is a great company and knows
that its strongest asset is its people. Whether you work in Customers Relations,
Information Technology, or in the stores, you can see that every department truly
value Service Excellence and we do everything with the customer in mind."
- I am Motivated, Passionate, Creative.
Madi P.
"Living on the Upper West Side,
Via makes it easy to get downtown for a cheap price and you never know who
you'll meet."
Nicki Zenker
"The
Food Network Magazine website is great: Being responsive for BBQs at home, the online recipes are a tremendous
help to impress our guests!"
Jay Leitner
"I look to
Complex Networks for its unique curation of the latest on hip-hop culture
from music, fashion and sports."
Mike Fielding
Harris Teeter: A Premium Brand of Community Involvement.
Harris Teeter believes that by giving back to our communities, we can build incredible neighborhoods for all of us. We see
getting involved in our communities at the local store level and through corporate contributions as an
important part of doing business. But more importantly, we want vibrant neighborhoods because that's
where our associates and customers live.
•Summary: Supports the Analytics Team by developing and delivering merchandising, pricing, financial, and customer behavior reports and analyses. Maintains data quality through the development and monitoring of business processes. Involves developing improved tools and processes for tracking financial results, ensuring alignment with business goals, and helping optimize overall financial performance.
Essential Duties:
•Responsible for maintaining and updating the budget forecasting and actualization process. This role focuses on analyzing financial performance, identifying variances from the planned budget, and providing clear, actionable insights to leadership.
oMaintain and update the budget forecasting and actualization process, ensuring accuracy and timeliness.
oDevelop and implement improved tools and processes to track actual financial results versus planned targets.
oAnalyze financial data to identify variances and provide clear insights into where the business is exceeding or underperforming relative to plan.
oCommunicate wins, and opportunities to directors and senior leadership in a clear and concise manner.
oCollaborate with cross-functional teams to interpret financial performance and provide guidance for corrective actions.
oUnderstand and apply retail KPIs in financial analysis to assess business performance and align with strategic objectives.
oContribute to the preparation and review of financial reports to support data-driven decision-making across the organization.
•Liaison between HT and Vendor/Broker Community, including accounting department. Support in training for better success of programs/vendors execution. Auditing, collections, training, communication, and billing processes are key tasks. All process steps are time sensitive and must be managed closely to be successful.
Invoice processing for all payments for various programs
•Supports Merchandising team to manage process flow and documentation of setup process for new vendors and new item partnering with merchandising and supplier partner
oWelcome email to all New Vendor Partners
Explains Vendor Portal, Reminder of new item process, 1WS/VIP ,Supplier Diversity, FSVP – reporting exports
•Maintain documentation of new items planned for upcoming resets and fees associated with resets.
•Assist with billings associated with product resets and vendor portal fees.
•Support the maintenance and new vendor set up for Vendor Portal
•Supports all documentation and reporting training and updates for vendor portal
•Responsible for contracts and negotiations of supplier engagement in vendor portal access
•Assist with forced distributions of product to support pricing & promotional initiatives.
•Provides technical expertise and training to support departments
•Publish and maintain business intelligence reporting, dashboards, and scorecards to accurately identify trends and opportunities across the following areas:
oBusiness performance versus forecast and goals
oProfit performance versus forecast and goals
oOperational controls
oPromotional planning and evaluation
oSpace planning and management
oProduct Assortment planning
oInventory planning and control
oVendor reporting/projects
oCustomer behavior and category interaction
•Gather, analyze, summarize, and prepare recommendations for the areas mentioned above.
•Conduct special projects to analyze complex operational and financial actions and prepare recommendations for policy, procedure, control, or action for the merchandising team.
•Recommend cost saving or profit generating opportunities and profitability improvement strategies.
•Establish and/or maintain databases and support IS in developing databases of pertinent information for use in analyzing future plans and forecasts.
•Understand how data is captured and maintained, specifically as it relates to business activities and processes.
•Assist the Analytics Team in maintaining data integrity associated to Merchandising applications, databases and associated reporting.
•Coordinate the setup process for new vendors as needed
•Maintain documentation of new items planned for upcoming resets and fees associated with resets.
•Assist with billings associated with product resets and vendor portal fees.
•Support the maintenance and new vendor set up for Vendor Portal
•Assist with forced distributions of product to support pricing & promotional initiatives.
•Ability to utilize analytic tools to clean, prepare and blend disparate data to present appropriate visualizations.
•Perform other duties as may be required or assigned.
Competency: To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; collects and researches internal and external syndicated data; uses intuition and experience to complement data; designs workflows and procedures.
Design - Demonstrates attention to detail.
Financial Acumen – Possesses a deep understanding of financial principles and their application in business decisions; demonstrates the ability to analyze financial data and its impact on profitability; shows awareness of financial risks and opportunities; aligns financial strategies with organizational goals and objectives.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management - Develops project plans; coordinates projects; completes projects on time and budget; manages project team activities.
Technical Skills - assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; inspires respect and trust; accepts feedback from others; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others; displays passion and optimism; mobilizes others to fulfill the vision.
Teamwork - Balances team and individual responsibilities; gives and welcomes feedback; able to build morale and group commitments to goals and objectives.
Quality Management - Seeks to improve and promote quality; demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Negotiation Skills – Negotiates with suppliers for best cost, purchasing terms, promotional plans and opportunities. Understands ramifications of business decisions and takes measures to ensure fairness in negotiations.
Cost Consciousness - Develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
Diversity - demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriately an alternate plan.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Initiative - Volunteers readily; seeks increased responsibilities; looks for and takes advantage of opportunities.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Safety and Security - Observes safety and security procedures.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Certificates and Licenses:
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational Experience: Required: Bachelor's degree (B.A.) or equivalent or a minimum of three-year related experience and/or training; or equivalent combination of education and experience.
Preferred: Education / Experience in areas of Accounting/Math/Computer Software Development. Completion of MBA or Master level course work
Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
Computer Skills: To perform this job successfully, an individual should have knowledge of the Microsoft Office Suite tools for word processing, spreadsheets, databases, email and presentation software; Be able to grasp the purpose and concepts of the merchandising applications to support research for analysis assignments.
Daily activities include email, word processing, spreadsheets, presentation software and using query tools. Experience with general database concepts and understanding of standard query language and utilizing data visualization software like Power BI are essential.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the office work environment is usually moderate.
Travel: This job has no regular travel responsibilities, but could have opportunities to allow travel to stores, warehouses and other divisions locations as duties require. Training / Conferences may be considered.
Office Schedule: Work hours and hybrid office schedules will be defined by corporate policy and management approval. Required to monitor scheduled processing outside of normal business hours.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision and Distance vision. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; use hands to type, handle, or feel; reach with hands and arms and taste or smell.
Additional Information
Compensation
Benefits
You will be eligible for Harris Teeter’s group benefit plans that pertain to your position upon the completion of applicable waiting periods. Your eligibility for these benefits is subject to the terms of the applicable plan and Harris Teeter policy.
Equal access to employment, services and programs is available to all persons. It is the policy of Harris Teeter to provide equal opportunity for all applicants and candidates for employment and to administer all human resource practices such as recruiting, hiring, promoting, and all other terms, conditions, and privileges of employment in a manner which does not discriminate on the basis of race, color, sex, disability, age, national origin, religion, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
